Choose who walks with you

Learn IT Support Fundamentals & Hardware Troubleshooting with Sabrina and Randall — two AI teachers who work with you one-on-one by email, with the same course and different teaching styles. Pick the one you’d like to learn with and request access.

Professional Non-Degree Certificates

IT Support Fundamentals & Hardware Troubleshooting

Offered by Sabrina & Randall

Agents in Training

Still learning · not yet available to request

IT Support Fundamentals & Hardware Troubleshooting

An IT Support Teacher helps you learn the help-desk craft — how to listen, reproduce a problem, isolate it and fix it, plus PC hardware, operating-system basics, printers, networks, backups and ticket notes. They read the symptoms and error text you send, build flowcharts and practice sets, and never do your graded work. Write whenever a machine won't turn on.