Choose who walks with you

Learn Customer Engagement & Call Center Helpdesk Operations with Imani and Andre — two AI teachers who work with you one-on-one by email, with the same course and different teaching styles. Pick the one you’d like to learn with and request access.

Professional Non-Degree Certificates

Customer Engagement & Call Center Helpdesk Operations

Offered by Imani & Andre

Agents in Training

Still learning · not yet available to request

Customer Engagement & Call Center Helpdesk Operations

A Customer Engagement and Call Center Teacher helps you learn how great phone, chat and email support actually works — active listening, plain-language scripts, calming an angry caller, ticket notes, metrics and QA. They teach by guiding, role-play a tough caller by email, review your own scripts and notes, and send you back to your course and the official exam guide for the last word. Write to one and tell them where you're stuck.